Shipping Policy

The Cream Warehouse ("we" and "us") is the operator of By placing an order through
this Website you will be agreeing to the terms below. These are provided to
ensure both parties are aware of and agree upon this arrangement to mutually
protect and set expectations on our service.

1. General
Subject to stock availability. We maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfil all your items at time of purchase. In this instance, we will
fulfil the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.

2. Domestic Orders
After an order is placed, it takes 12 hours for it to be processed. 

We use Evri as our courier and the delivery time is based on the customers shipping options.

3. Lost/Stolen items

The Cream Warehouse ensures all orders shipped to the delivery addresses provided. If there ever happens to be a time where your order is damaged or stolen, please then get in contact with by email:

3. Returns
3.1 Return Due To Change Of Mind
The Cream Warehouse will happily accept returns due to change of mind as long as
a request to return is received by us within 25 days of receipt of item and are
returned to us in original packaging, unused and in re-sellable condition.
Return shipping will be paid at the customers expense and will be required to
arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store
credit for a future purchase. We will notify you once this has been completed
through email.
(The Cream Warehouse) will refund the value of the goods returned but will NOT
refund the value of any shipping paid.

4. Transit Time Domestically
In general, domestic shipments are in transit for 3-5 days.

5. Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.

6. Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before
dispatching your order. Existing items in the order will be reserved while we
await this item.

7. Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us by email so that we
can conduct an investigation.

8. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.

9. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.

10. Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
has already been dispatched, please refer to our refund policy.

11. Insurance
Parcels are insured for loss and damage up to the value as stated by the

12. Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.

13. Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.

14. Customer service
For all customer service enquiries, please email us at